The IT Support Technician Diploma That Changed Everything

From Dunfermline to Digital: Aurélio’s IT Transformation

Aurelio Feliciano Soares Da Cruz lives in Dunfermline, works full-time. He’d been thinking about IT for a while – not in a vague ‘maybe someday’ way, but properly interested. So he signed up at Pitman Training for the IT Support Technician Diploma with CompTIA certification

He’d finished senior high school years ago, but years away from school didn’t matter. When we asked why he started Pitman Training, his answer was simple: “To keep learning.” We like that attitude

What You’ll Learn

The IT Support Technician Diploma covers all the practical stuff: hardware, networks, security basics, troubleshooting. Also, how to actually talk to people when their computer’s broken and they’re stressed.

“I learned a lot of things, and sometimes it was a little hard to fit studying in around work, but it was fine in the end, and I had support,” Aurélio tells us. Anyone who has tried studying while holding down a day job knows what he means. You’re exhausted, the sofa calls to you, but there’s still work to get through.

Why Flexibility Matters

Pitman Training understands this. Over 189 years of experience means we’ve supported thousands of working people. We know the juggle. That’s why the options exist – virtual, in-centre, blended. Real people need real choices about how they learn.

The Learning Coaches changed things for him. “They were amazing, easy to get in touch with.” If he had to put their support into one word? “Helpful!” Not just teachers ticking boxes – actual people who wanted him to succeed. When you’re stuck on something at 9 pm after a full day, that support matters more than you’d think. It’s the difference between pushing through and giving up.

The Edinburgh Advantage

Having a local centre in Edinburgh mattered too. Travelling from Dunfermline meant he could walk into a room with humans who knew his name, knew his struggles, could sit down and work through the hard bits. That’s something no online box can replicate.

His advice for anyone else thinking about this? “Study with Pitman Training!” Simple as that. He did it, and you can too.

Tech jobs aren’t gatekept for uni grads. They’re for people willing to show up. When employers see a Pitman Training qualification, they know they’re getting a qualified candidate.

Ready to start your IT career? Explore the IT Support Technician Diploma or speak with a Career Advisor to learn about flexible study options that fit your schedule.