This one-day seminar is perfect for anyone who needs to improve their business writing skills. You will concentrate on developing the skills required to create the perfect business letter. The seminar is perfect for anyone who writes as part of their job but who feels they could improve their skills, or gain confidence in their writing style.

This one-day workshop is suitable for anyone who writes as part of their job but who feels they could improve their skills, or gain confidence in their writing style.

This one-day seminar is held at our five Pitman Training Centres in Scotland and covers a variety of different types of business documents. Delegates are invited to bring along examples of their current work, or ideas they would like to work on during the day. It is designed for anyone who writes business documents as part of their job and who feels they could improve their skills.

Learn the key components of communication in the workplace.

This one-day seminar is for people who wish to increase their effectiveness in dealing with conflict situations.

This one-day seminar is perfect for anyone who feels they or their staff need to obtain a greater understanding of the importance of providing exceptional customer care. During the seminar you will learn more about what customers expect and how best to handle customers if they are dissatisfied with the service they receive.

This two-day course, is for those looking to develop their role, improve their skills and seriously enhance their performance. It is suitable for PAs, Senior Secretaries, Management Assistants and Executive Assistants looking to enhance and improve their current skills and progress their career.

This seminar is run on a one or two-day basis and takes an in-depth look at the role of the Executive PA and the importance of this role in any organisation. It is most appropriate for those who have recently been promoted to the role of PA or who wish to progress to a more senior level in the future.

Understanding financial documents, analysing financial performance and managing budgets is a part of many managers’ roles. However, this can be challenging without an accounting background. This seminar provides a basic grounding in key financial documents and processes to help non-finance individuals meet this requirement more effectively.

This one-day seminar that can be run in any of our Scotland based centres. In this seminar you will learn techniques such as how to manage, coach, persuade and engage others, how to convey complex ideas clearly, how to ensure important messages stand out and how to influence with integrity to name just a few areas.