This one-day seminar is perfect for anyone who feels they or their staff need to obtain a greater understanding of the importance of providing exceptional customer care. During the seminar you will learn more about what customers expect and how best to handle customers if they are dissatisfied with the service they receive.

This seminar is run on a one or two-day basis and takes an in-depth look at the role of the Executive PA and the importance of this role in any organisation. It is most appropriate for those who have recently been promoted to the role of PA or who wish to progress to a more senior level in the future.

This is a one-day seminar that will help you learn how to create and modify a database within the Microsoft Access programme. You'll learn how to work with the data, how to extract data and how to report on data. It's a practical session so you're gaining hands-on experience and is suitable for beginners to Access.

This Level 2 seminar is designed to build on pre-existing Microsoft Access knowledge and progress it to an enhanced level. It's a tutor-led session which is practical in nature, so you'll gain hands-on experience.

Our Microsoft Excel Level 1 Seminar is a highly practical, tutor-led session. It is suitable for those at beginner level and will teach you how to create, manage and work with Excel spreadsheets. Run at various training centres around the UK, talk to your nearest centre for details of their upcoming sessions.

This Level 2 Excel Seminar is suitable for those with some pre-existing experience using this popular spreadsheet programme. Throughout the course of this one-day seminar you'll look at topics such as advanced formulas, creating and modifying tables, presenting your data using charts, working with graphic objects and more.

This Level 3 Excel Seminar is run over the course of one day. It is tutor-led but highly practical in nature. You'll gain hands on experience in using some of the more advanced features of Microsoft Excel such as streamlining workflows, security and collaborating with other users on your excel workbook and auditing worksheets.

This is a one-day seminar led by one of our skilled tutors on the subject of Microsoft Outlook. The seminar is highly practical and you'll be led through a series of exercises on how to best utilise this common email programme with topics such as how to organise your messages, managing your contacts, managing your calendar, managing tasks and notes.

This one-day, tutor-led seminar will help you learn how to navigate your way around the Microsoft PowerPoint programme so you can create an effective and engaging presentation. Covering a range of practical topics it's a great way to gain work-ready Microsoft skills that you can quickly put into practice in the workplace.

This Level 2 seminar builds on the topics covered in Level 1 to enhance your PowerPoint presentation creation abilities to a higher level. Working through a number of tasks such as how to work with multimedia, how to collaborate on presentations and much more, you'll feel confident you can create a highly engaging presentation.