Effective Business Communication

Is This for You?

If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis. This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. It’s also the perfect course for anyone looking to work in these types of roles, as employers will be confident in your ability to handle their business communications.

Award and Associated Qualifications

cpd

Awarded 14 CPD points upon successful completion

About This Course

Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers.

In this course over six modules you’ll begin by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication and the forms of written communication. You’ll also cover face-to-face communication, how to communicate effectively by phone, presentation skills and listening skills. Finally, you’ll look at online communication and how to effectively communicate online focussing on email, texts, online conferencing and more.

This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work.

There are 6 lessons in this training course: -

Lesson One: You will look at the definition of business communication and the different methods of communicating in business.

Lesson Two: You’ll focus on the appropriate use of tone and language in your communications.

Lesson Three: Will look at planning your communication and the different forms of written business communications.

Lesson Four: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.

Lesson Five: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.

Lesson Six: This is an e-learning module which focuses on online communication. You’ll look at written online communications such as emails, webpages and blogs, then you’ll look at spoken online communications which include video conferencing, online presentations and audio conferencing.

Download Course Packet

"*" indicates required fields

Accept*
Hidden
Hidden
Hidden
This field is for validation purposes and should be left unchanged.

Aims and Objectives

Through studying this communications course, you will learn how to communicate effectively and professionally within the business environment, and be able to demonstrate the practical skills you’ll have gained.

Pre-Requisites

There are no specific pre-requisites required for the study of this course.

Finance Options

Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: –

Self-Funded:

  • Flexible payment plans to help you spread the cost* available at many of our centres;
  • You could opt to pay upfront.

Company Funded:

Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.

What we can help with:

  • Providing a comprehensive training programme outlining learning outcomes
  • Tailored personnel letters
  • Communication with finance departments to arrange payment options (upfront or payment plan*).

Funding & Grants:

There may be the opportunity to apply for funded grants that can help towards the cost of training. These include the Skills Development Scotland ITAs and the ReAct programme in Wales. All schemes will have different terms and conditions that will need to be met in order to qualify for a grant and these are managed by each individual centre.

We’d recommend you speak to a Course Advisor in your local centre to find out whether they are registered to offer any such schemes and discuss your requirements further.

* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.

Career Path

Anyone looking for an Office Administration career in roles such as Admin Assistant, Secretary, Legal Secretary, Medical Secretary or PA will find this course a great point to progress from.

Centre Availability

This diploma is offered at the following centres. Please contact the centre of your choosing for availability and additional information.

What’s the Difference?

We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.

course-post-tag

Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.

graduation-post-tag

Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.

Related Courses

Secretarial Courses

Admin Assistant Diploma

Pitman specialises in offering world-class secretarial training, and this diploma will provide you with a high-level, well-rounded administrative skillset that will impress any potential employer.

Learn More
Enquire Now
Admin Assistant DiplomaDiploma

Secretarial Courses

PA/Secretarial Diploma

This diploma provides a solid foundation in essential secretarial skills. The training is hands-on and practical, ensuring you can confidently apply your new skills in…

Learn More
Enquire Now
PA/Secretarial DiplomaDiploma

Take the first step towards better skills, better careers, and a better life

Enquire Now Book Appointment

Certified By

Pitman Training
0161 907 6724

Deem House, Walkers Court, Audby Lane, Wetherby, LS22 7FD.

Career Track

Popular Courses

Resources

About

© 2024 Pitman Training Group LTD. All rights reserved.