A+ (220-1101) DOMAIN 1: MOBILE DEVICES
Laptop Hardware and Components
Display Components, Accessories and Ports,
Network Connectivity and Application Support.
A+ (220-1101) DOMAIN 2: NETWORKING
Ports and Protocols
Common Networking Hardware
SOHO Networks
Network Configuration Concepts
Internet and Network Types
Networking Tools
A+ (220-1101) DOMAIN 3: HARDWARE
Basic Cable Types
RAM
Hard Drives
Motherboards, CPUs and Cards
Power Supplies
Printers
Printer Consumables
A+ (220-1101) DOMAIN 4: VIRTUALISATION AND CLOUD COMPUTING
Cloud Computing Concepts
Client-Side Virtualisation
A+ (220-1101) DOMAIN 5: HARDWARE AND NETWORK TROUBLESHOOTING
Troubleshooting Theory
RAM. CPU and Power Problems
Storage Problems
Video, Projector and Display Issues
Mobile Device Issues
Printer Issues
Network Issues
A+ (220-1102) DOMAIN 1: OPERATING SYSTEMS
Windows Features
Command Line Tools
Control Panel Utilities
Windows Settings
Client Networking Features
App Installs and Configurations
OS Types and Their Purposes
OS Installation
MacOS Tools and Features
Linux Tools and Features
A+ (220-1102) DOMAIN 2: SECURITY
Social Engineering
Windows Security Settings
Workstation Best Practices
Securing mobile Devices
Data Destruction and Disposal
SOHO Network Security Settings
Install and Configure Browsers
A+ (220-1102) DOMAIN 3: SOFTWARE TROUBLESHOOTING
Common Windows OS Problems
Common PC Security Issues
Malware Removal Best Practices
Common Mobile OS and App Issues
Common Mobile OS and App Security Issues
A+ (220-1102) DOMAIN 5: OPERATIONAL PROCEDURES
Documentation Best Practices
Change Management Best Practices
Backup and Recovery
Common Safety Procedures
Environmental Impacts and Controls
Content, Licensing, and Policies
Communication and Professionalism
Scripting Basics
Remote Access Technologies
Final Thoughts
* Vendor specific exams may need to be organised separately. Please speak to our Course Advisor for details.